Question 1

How long does solar panel installation take?

Accepted Answer

Typical residential installations take 1-3 days depending on system size. Commercial installations can take 2-4 weeks. The timeline includes design approval, permits, and actual installation.

Question 2

Do I need to be present during installation?

Accepted Answer

You don't need to be present for the entire installation, but we recommend being available for the initial setup and final inspection. Our team will coordinate the best times with you.

Question 3

What permits are required for solar installation?

Accepted Answer

Solar installations require electrical permits and sometimes structural permits. Xrossways handles all permit applications and approvals as part of our service.

Question 4

Can solar panels be installed on any roof type?

Accepted Answer

Solar panels can be installed on most roof types including tile, shingle, and metal roofs. Flat roofs require different mounting systems. Our engineers assess each roof's suitability.

Question 5

What happens if it rains during installation?

Accepted Answer

Installation is postponed during heavy rain for safety and quality reasons. Light rain or overcast conditions don't typically affect the installation process.

Question 6

Do you provide system commissioning after installation?

Accepted Answer

Yes, every installation includes system commissioning where we test all components, verify performance, and provide training on monitoring your system.

Question 7

How do you ensure electrical safety during installation?

Accepted Answer

Our certified electricians follow all safety protocols, use proper grounding techniques, and install safety disconnects. All work is inspected and certified.

Question 8

Can I expand my solar system later?

Accepted Answer

Yes, systems can be expanded if your roof space and electrical panel allow it. We design initial systems with future expansion in mind when requested.

Question 9

What is the typical cost of a residential solar system?

Accepted Answer

Residential systems typically cost ₹60,000-80,000 per kW installed. A 5kW system ranges from ₹3-4 lakhs before subsidies. Costs vary based on quality and complexity.

Question 10

What financing options are available?

Accepted Answer

We offer multiple financing options including cash purchase, solar loans with low interest rates, and lease options. Many banks offer preferential rates for solar installations.

Question 11

How long is the payback period?

Accepted Answer

Typical payback period is 4-6 years depending on your electricity usage, system size, and local electricity rates. After payback, you enjoy 15+ years of free electricity.

Question 12

Are there any hidden costs?

Accepted Answer

Our quotes include all costs: panels, inverters, mounting, installation, permits, and commissioning. The only additional cost might be electrical panel upgrades if required.

Question 13

Do prices vary by location?

Accepted Answer

Base system costs are consistent, but transportation and local permit fees may vary. Remote locations might have additional logistics costs.

Question 14

What affects the cost of my solar system?

Accepted Answer

System size, panel quality, roof complexity, electrical work required, and additional equipment like optimizers or battery backup affect total cost.

Question 15

Can I get a detailed cost breakdown?

Accepted Answer

Yes, we provide detailed quotes showing costs for equipment, installation, permits, and any additional work. Transparency is important to us.

Question 16

Do you offer price matching?

Accepted Answer

We offer competitive pricing and will review comparable quotes. However, we focus on value including quality components, warranty, and service rather than just lowest price.

Question 17

What government subsidies are available?

Accepted Answer

Central government provides 40% subsidy for systems up to 3kW and 20% for additional capacity up to 10kW. Additional state subsidies may apply.

Question 18

How do I apply for solar subsidies?

Accepted Answer

Xrossways handles the entire subsidy application process including documentation, submissions, and follow-ups. Subsidies are typically credited to your account after installation.

Question 19

How long does subsidy processing take?

Accepted Answer

Subsidy processing typically takes 3-6 months after installation completion and submission of required documents. Processing times vary by state.

Question 20

What is net metering and how does it work?

Accepted Answer

Net metering allows you to sell excess solar power back to the grid. You receive credits for surplus generation that offset your electricity consumption during non-sunny hours.

Question 21

Are there tax benefits for solar installation?

Accepted Answer

Yes, solar installations qualify for accelerated depreciation benefits for businesses and income tax deductions under Section 80-IA for certain cases.

Question 22

Do subsidies apply to commercial installations?

Accepted Answer

Commercial installations don't receive direct subsidies but benefit from accelerated depreciation, tax incentives, and preferential financing options.

Question 23

What documents are needed for subsidy claims?

Accepted Answer

Required documents include installation certificate, technical specification sheet, photos, electricity bill, bank details, and Aadhaar/PAN cards.

Question 24

Can I track my subsidy application status?

Accepted Answer

Yes, most states provide online portals to track subsidy application status. We also provide regular updates on your application progress.

Question 25

What type of solar panels do you install?

Accepted Answer

We install high-quality monocrystalline and polycrystalline panels from top manufacturers. Panel selection depends on your budget, space constraints, and performance requirements.

Question 26

How long do solar panels last?

Accepted Answer

Solar panels typically last 25+ years with minimal degradation. Most panels come with 25-year performance warranties and continue producing electricity well beyond warranty period.

Question 27

Do solar panels work during cloudy weather?

Accepted Answer

Yes, solar panels work in cloudy conditions but at reduced efficiency (10-25% of peak output). They also generate some power from reflected light even on overcast days.

Question 28

What maintenance do solar panels require?

Accepted Answer

Solar panels require minimal maintenance: occasional cleaning, visual inspection, and performance monitoring. We recommend professional cleaning 2-3 times per year.

Question 29

How do I monitor my solar system performance?

Accepted Answer

All our systems include monitoring apps that show real-time generation, consumption, and system health. You can track performance from your smartphone.

Question 30

What happens during power outages?

Accepted Answer

Grid-tied systems automatically shut down during outages for safety. Systems with battery backup can provide power during outages. Off-grid systems operate independently.

Question 31

How efficient are solar panels in Indian conditions?

Accepted Answer

Modern solar panels are 18-22% efficient and well-suited for Indian climate. High temperatures slightly reduce efficiency, but excellent sunlight conditions compensate for this.

Question 32

What size system do I need for my home?

Accepted Answer

System size depends on your electricity consumption, roof space, and budget. A typical Indian home needs 3-5kW. We provide detailed sizing based on your electricity bills.

Question 33

Do you provide system warranties?

Accepted Answer

Yes, we provide comprehensive warranties: 25 years on panels, 5-10 years on inverters, 5 years on installation workmanship, and ongoing system support.

Question 34

Can solar panels withstand extreme weather?

Accepted Answer

Quality solar panels are designed to withstand hail, high winds, and temperature extremes. They're tested to IEC standards for durability and weather resistance.

Question 35

How often should solar panels be cleaned?

Accepted Answer

In dusty areas, cleaning every 2-3 months is recommended. In cleaner environments, 2-3 times per year is sufficient. Rain naturally cleans panels to some extent.

Question 36

What should I do if my system stops working?

Accepted Answer

First check the monitoring app for error codes. Contact our support team immediately - we provide 24/7 technical support and can often diagnose issues remotely.

Question 37

Do you provide annual maintenance contracts?

Accepted Answer

Yes, we offer comprehensive AMC packages including regular cleaning, performance checks, preventive maintenance, and priority support with guaranteed response times.

Question 38

How do I know if my system needs repair?

Accepted Answer

Warning signs include significant drop in generation, error messages in monitoring app, physical damage to panels, or unusual inverter behavior. Contact us for inspection.

Question 39

What is covered under warranty?

Accepted Answer

Warranty covers manufacturing defects, performance degradation beyond specified limits, and workmanship issues. Normal wear and damage from misuse are not covered.

Question 40

How quickly do you respond to service calls?

Accepted Answer

We respond to service calls within 24 hours for priority issues and 48 hours for routine maintenance. Emergency support is available 24/7.

Frequently Asked Questions

Installation Process

Installation Process

How long does solar panel installation take?

Do I need to be present during installation?

What permits are required for solar installation?

Can solar panels be installed on any roof type?

What happens if it rains during installation?

Do you provide system commissioning after installation?

How do you ensure electrical safety during installation?

Can I expand my solar system later?

Still have questions?

Frequently Asked Questions

Installation Process

Installation Process

How long does solar panel installation take?timelineresidentialcommercial

How long does solar panel installation take?

Do I need to be present during installation?presencescheduling

Do I need to be present during installation?

What permits are required for solar installation?permitslegaldocumentation

What permits are required for solar installation?

Can solar panels be installed on any roof type?roofcompatibilityassessment

Can solar panels be installed on any roof type?

What happens if it rains during installation?weathersafetydelays

What happens if it rains during installation?

Do you provide system commissioning after installation?commissioningtestingtraining

Do you provide system commissioning after installation?

How do you ensure electrical safety during installation?safetyelectricalcertification

How do you ensure electrical safety during installation?

Can I expand my solar system later?expansionscalabilityplanning

Can I expand my solar system later?

Still have questions?