Privacy Policy

Xrossways Solar ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

We use collected information for the following purposes:

• Service Provision: To provide solar installation quotes, design systems, and complete installations
• Communication: To respond to inquiries, send updates, and provide customer support
• Subsidy Processing: To assist with government subsidy applications and approvals
• Financing: To facilitate solar loan applications (with your consent)
• Improvement: To analyze website usage and improve our services
• Marketing: To send promotional materials (you can opt-out anytime)
• Legal Compliance: To comply with applicable laws and regulations
• Safety: To protect against fraud and ensure system safety

We may share your information with:

• Service Providers: Installation teams, equipment suppliers, and maintenance contractors (under strict confidentiality agreements)
• Government Agencies: For subsidy applications, net metering approvals, and regulatory compliance
• Financial Institutions: For loan processing (only with your explicit consent)
• Utility Companies (DISCOM): For grid connection and net metering
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale (with notice to you)

We do NOT sell your personal information to third parties.

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection
• Strong password requirements
• Data backup and recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our website
• Improve website functionality
• Provide personalized content
• Analyze traffic and engagement

Types of cookies we use:

• Essential: Required for website functionality
• Analytics: Help us understand usage patterns (Google Analytics)
• Marketing: Used for targeted advertising (with your consent)

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications anytime
• Portability: Request your data in a structured, machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at: privacy@xrossways.com

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations (tax records: 7 years)
• Resolve disputes and enforce agreements
• Honor warranty commitments (25 years for installations)

When data is no longer needed, we securely delete or anonymize it.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification (for material changes)

Your continued use of our services after changes indicates acceptance of the updated policy.